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Contact: DHL Express

DHL Express welcomes your general inquiries, comments and suggestions.
If you have an inquiry about DHL Express products and services, such as express document and parcel shipping, or our time and day definite express services, please complete the form below.

If you are unsure, please return to our Contact Center and select again.

If you would like to speak to a DHL Express Customer Service agent, please call your local Customer Service department.
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(eg: +1 800 225 5345 for US)

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If you would like to learn more about how DHL uses your personal data, please read our Data Protection Statement.
Contact: DHL Express
Specific Call Centers:

For all Brazil: 11 3618-3333

Formal importation
São Paulo: + 55 11 3618 3200 – Type: option number 4
Other locations: 0800 771 4671

DHL Express online tools support:
São Paulo: + 55 11 3618 3490
Other locations: 0800 771 7471

Holiday Schedule

DHL wants to help you stay confident in your service decisions during the shipping industry’s busiest times of the year. We work hard to keep you informed, and to deliver on time, every time.
Important Dates

The following is the holiday schedule for DHL Express operations. No pickup or delivery service is provided on these dates:

New Year's DayJanuary 01, 2017
Carnival*February 28, 2017
Good FridayApril 14, 2017
Tiradentes' DayApril 21, 2017
Labor DayMay 01, 2017
Corpus ChristiJune 15, 2017
Independence DaySeptember 07, 2017
Holiday of Brazil’s Patron Saint October 12, 2017
Day of the deadNovember 02, 2017
Proclamation of the RepublicNovember 15, 2017
ChristmasDecember 25, 2017

* Holiday days during the Carnival period may be different in some Brazilian states. Please contact our customer service for more information.

DHL holiday schedules vary by country, and international holidays may have an impact on transit time.
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